Purpose

We’re a people first company that truly believes in a human centred approach in everything we do. Founded by Tom Scott and Lauren Kelly, The Fearless Group consists of three companies that work together to build and scale design teams:

• Fearless Talent - Design specialist talent consultancy
• Fierce - End to end design combining experience with the shiny
• The Fearless Community - A global network of designers driving change and innovation

Our mission: To design a better world

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We apply our mission to all of our daily interactions with candidates, clients and teams and treat it as a philosophy and work ethic with everything that we do.

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The Role

We’re looking for a super organised, results driven Design Programme Lead to join our Team and lead all our client engagements at a project and programme level.

Our dream candidate is passionate about people and culture, proactive, organised and is focused on delivery and continuous improvement.

This role reports to our Chief Operating Officer.

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Responsibilities 

• Guide and lead projects and programmes from pitch to completion by facilitating team productivity, managing client expectations, creating and maintaining plans and providing a layer of communication between teams and stakeholders
• Maximise profitability, and efficiency of project deliveries
• Manage programme management activities at the account and project level
• Responsible for the tracking and reporting of design resource allocations
• Own all programme/project management responsibilities with ability to handle Strategy and delivery programme of work.
• Identify team needs with regards to process, tools, documentation, asset management, etc.
• Balance multiple inputs of priorities and needs, making sure inter-dependencies are understood and planned for effectively
• Capture design requirements and project goals and scope accordingly
• Craft and manage schedules
• Communicate project and program status
• Creation of delivery management processes and procedures to standardise delivery efforts as the studio grows
• Manage individual client relationships from a Programme Management standpoint.

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Requirements & skills

• 7+ years working with design teams and leadership
• 7+ years’ experience with Digital Design cross capability projects in a project/programme management and/or client engagement capacity
• 7+ years knowledge and working experience with cross functional teams including requirements gathering and participating in the analysis of user research to solve for complex design decision.
• Hands on experience working with in-house product design teams
• Passion for user experience and design
• An understanding of design quality and product strategy
• An understanding of the design and product development process.
• Strong verbal, presentation, and written communication skills.
• Strong conflict resolution and negotiation skills
• Strong stakeholder management skills
• Ability to manage in an environment of ambiguity with diverse partners
• Ability to work across multiple complex programs
• Experience leading a teams in successful delivery of design projects in an Agile, Scrum, and Waterfall environment.
• Experience managing complex, multi-discipline projects.
• Identifies opportunities to grow existing client accounts and works with commercial team to shape those opportunities
• Certifications or qualifications in project management frameworks is desirable e.g. Prince2 or Agile Scrum
• Manage blended teams of permanent and contracted team members
  

Location

At Fearless we’ve been working remotely for the past year, embracing location flexibility fully. We’ve opened our office in London, while continuing to explore how a hybrid working environment can work. We currently expect our team to be working in the office 3 days a week.

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Benefits

• Flexible working hours and locations where needed.
• 3% employer contribution to your pension
• Annual training and access to conferences
• Private healthcare
• 1 week per month to work fully remote
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Diversity

No matter who you are, where you’re from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with, you're welcome at Fearless. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!

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